Frequently Asked Questions
Everything you need to know about your Wine Insiders experience.
Do I need to be present to sign for my wine delivery?
Yes, federal law requires that someone 21 years of age or older must be present to sign for any package containing alcohol. We recommend shipping to a business address if you are not home during the day.
What is your 'Satisfaction Guarantee' policy?
If you don't love a bottle you receive from us, simply reach out to our customer service team. We will provide a credit for the bottle so you can find something that better suits your palate.
How long does shipping typically take?
Most orders are processed within 24 hours. Depending on your location, your wine will typically arrive within 3 to 5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I customize the wines in my subscription pack?
Absolutely. While our experts curate seasonal selections, you have the flexibility to swap out bottles, change your delivery frequency, or skip a shipment at any time through your account dashboard.
Which states do you ship to?
We currently ship to most states in the U.S. However, due to state-specific regulations, there are a few restricted areas. Please enter your zip code at checkout to confirm if we can deliver to your location.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay for a seamless checkout experience.